When booking a reservation, a $100 non-refundable deposit will be taken from the credit or debit card provided. A request to cancel a reservation must be received by our office no less than 48 hours prior to the appointment start time to be canceled without penalty.
• If the request is received within 48 hours or more of the appointment start time, the $100 deposit will be refunded, less a $25.00 convenience fee. This fee is held to cover any merchant related fees for processing your initial payment, refunding your deposit and / or any other fees incurred by the company to schedule, book and cancel your appointment.
• If the request is not received within 48 hours or more of the appointment start time, the $100 deposit will not be refunded. In this situation, the deposit will be used to compensate the nurse(s) that was scheduled for your appointment and any other expenses incurred by the company to schedule, book and cancel your appointment.
Management reserves all right to cancel or reinstate any reservation(s). Management also reserves the right to issue / deny a refund for any customer(s). Read more on our refund policy here.
If you have questions on our cancellation policy, please call the clinic and ask to speak to a member of management.